OKASAN.STORE shall make all endeavors to deliver defect free products to the purchasers. OKASAN.STORE does not take title to any returned items purchased by the user unless the item is received by OKASAN.STORE. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to OKASAN.STORE within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
OKASAN.STORE holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy.
Our customer service staff will investigate the problem and respond within 24 hours.